FAQ
The following is a list of frequently asked questions and answers providing you with some initial help. If your questions are not answered in this section, you may submit a request below for assistance.
Q: How do I order one of the benefits in the savings center.
Once you become a SOHO member, you will receive complete ordering details for each Benefit Partner Program. Your unique SOHOID# will give you access to exclusive member rates.
Q: I am currently using a benefit from one of your partners and would like to speak to someone from the company.
If you are already a user of one of the benefit partner's products or services, you are required to contact their customer service directly which could be found on their website or in any of the customer support materials they may have provided you. SOHO does not provide customer service support on behalf of the partners.
Q: How does the membership Auto Renewal Plan work?
The Auto-Renewal Plan simplifies the administration and renewal process for both, the member and SOHO. When you sign up with the Auto-Renewal Plan, you are authorizing SOHO to automatically renew your membership without any notice on your next renewal date. You may cancel the Auto-Renewal Plan prior to your next renewal date (a cancellation fee equal to the discount is applied only in the first year of cancellation). The benefit to you as a member is that your membership rate is provided up front at a discounted rate and is always renewed at the Auto Renewal rate for further savings. The discount is offered because the cost of administration is reduced when this plan is chosen. For you as a member, it also reduces your time and cost of administrating your membership.
Q: I would like to renew my membership?
If you are on the Auto-Renewal Plan, your membership will automatically be renewed on your renewal or anniversary date. If you are not on Auto-Renewal, please email us below and a membership representative will contact you.
Q: I would like to cancel my membership?
Please email us with a customer service request below indicating your request and a membership representative will cancel your membership upon your next renewal date.
If you have a specific question that is not answered above, please fill this form.
